In an era where efficient information management is pivotal, Abnormal Security has leveraged GoLinks to streamline its internal processes and elevate its documentation management. 

Leading Abnormal Security’s IT transformation is Mike Britton, CIO and CISO, who has overseen the integration of GoLinks into his team’s workflows, enhancing accessibility and operational efficiency across the board.

Transforming Documentation with GoLinks

Abnormal Security identified a critical need for consistent and flexible documentation access. This realization prompted the adoption of GoLinks four years ago, soon after Britton joined the company. With its ability to convert long, complex URLs into easy-to-remember shortcuts, GoLinks has become deeply ingrained in the company’s operational fabric.

• Transforming long URLs into easy-to-remember go/links
• Eliminating the need to update links with system changes
• Allowing seamless updates to documentation and resource directories

This flexibility is a game-changer, as Britton describes: “If I want to update a version of something, instead of the full-length link changing, I can easily always have certain documentation or policies say, just always go to go/it-help. And if my helpdesk changes from Jira to ServiceNow, it doesn’t impact the user’s ability to find it.”

“This flexibility is a game-changer. Instead of dealing with constantly changing full-length links, I can ensure that key documentation always points to the right place. If we change tools, users don’t have to worry—they can still find what they need without disruption.”

— Mike Britton, CIO & CISO @ Abnormal Security

Streamlining User Experience at Abnormal Security

User experience sits at the heart of Abnormal Security’s operational ethos, and with GoLinks, the organization has ensured that employees can access resources seamlessly, irrespective of backend changes. This capability radically changes how staff interact with internal systems, focusing less on navigation and more on productivity.

Britton shares a critical insight: “It just makes it super easy to kind of ingrain users into going to this shortcut or this link versus always having to remember the tool, the system, or the location of it.”

• Enhancing ease of access for users across various platforms
• Reducing training needs for system changes
• Prioritizing user focus on productivity rather than system navigation

GoLinks Benefits and Outcomes for Abnormal Security

The partnership between GoLinks and Abnormal Security has yielded numerous benefits reinforcing their operational efficiencies. Essential as both a productivity booster and a strategic tool, GoLinks has become indispensable within the organization.

Increased Efficiency

Engineering teams often face challenges in quickly accessing the right documents and resources, leading to lost productivity and inefficiencies. By leveraging GoLinks, Abnormal Security has streamlined access to documents and resources, significantly reducing time spent on finding critical information.

 With GoLinks seamlessly integrated into their daily operations, teams can improve workflow efficiency, ensure consistency across documentation and transitions, and enhance overall stability. This unified knowledge-sharing system minimizes friction and empowers engineers to focus on high-impact work.

Improved Consistency

Engineering teams often struggle with maintaining consistency across documentation and transitions, leading to inefficiencies and workflow disruptions. 

With GoLinks seamlessly integrated into their daily operations, teams can streamline access to critical resources, ensuring stability and continuity. By embedding GoLinks into various processes, organizations can create a unified knowledge-sharing system that enhances productivity and reduces friction in engineering workflows.

Operational Flexibility

Frequent system updates and changes can disrupt workflows, diverting focus from core business activities to technical transitions. 

With GoLinks, updates are effortless and non-disruptive, ensuring teams stay aligned and productive without getting bogged down by administrative overhead. This streamlined approach allows organizations to maintain momentum and focus on strategic initiatives rather than technical roadblocks.

“Honestly, I think it would change a lot of my engineering team’s workflows. They have [GoLinks] been pretty heavily embedded into a lot of things. I think people would just not be able to find things as easily. I do think it’s pretty essential for us.”

— Mike Britton, CIO & CISO @ Abnormal Security

GoLinks has become a strategic asset for Abnormal Security, transforming the way documentation is accessed and maintained. The success story of GoLinks at Abnormal Security underscores the significance of adopting innovative tools that align with organizational goals and challenges.

Discover GoLinks

As demonstrated by Abnormal Security, GoLinks offers a powerful solution for managing information effortlessly and efficiently. Transform your organization’s workflow and productivity with GoLinks. 

Learn more about GoLinks and explore how our innovative solution can optimize your operations today.

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