Information technology (IT) teams use a variety of tools to support daily job functions, including cybersecurity, network infrastructure management, data storage and management, and support. 

Because IT teams use a variety of software platforms, they can waste a lot of time switching between tools, searching for information, or navigating inconsistent processes. In order to save time, your tech stack should work seamlessly together to streamline IT operations. 

We’ve highlighted five information technology solutions below to help you improve operational efficiency, streamline IT support, close skill gaps, and more.

Time-saving tools for IT Teams

Tool 1: Wireshark

Wireshark is one of the most widely used network protocol analyzers, often referred to as packet sniffers. The application captures packets from a network connection, so you can see what’s happening on your network on a granular level. 

Wireshark is used by a wide variety of enterprises to identify network performance issues, trace suspicious transactions, or troubleshoot network congestion. Wireshark can filter and drill down into network traffic, so you can quickly identify the cause of network issues and assist with network security.

Key Features for IT Teams:

• Live capture and offline analysis
• Runs on multiple platforms
• Many capture file formats
• Output can be exported to XML, PostScript, CSV, or plain text

Tool 2: GoLinks

GoLinks helps IT teams streamline knowledge management and boost productivity with short, intuitive, and secure links. From staying on top of cyber security to maximizing software efficiencies, IT teams can use GoLinks to keep operations running smoothly.

For example, Sherpa uses GoLinks to streamline operations for their IT, Support, and Engineering teams. With GoLinks, Sherpa’s IT team can quickly refer to helpful articles, education tutorials, and help desk requests. They also use variable go links to replace long, frequently updated links with intuitive, easy-to-remember go links.

Tool 3: Fresh Service

Fresh Service is a cloud-based IT help desk and service management (ITSM) solution. With incident ticketing, an employee portal, and workflow automation, Fresh Service can help you simplify IT operations for your entire organization. 

With the asset management tool, IT administrators can add, tag, track, or delink software and hardware assets for seamless visibility. With a modernized, comprehensive platform, employees can access IT services quickly and easily.

Key Features for IT Teams:

• AI-enhanced alert management
• Incident management and ticketing
• Self-service employee portal
• Mobile app to service requests remotely
• Asset visibility and tracking

Tool 4: Splunk

Splunk is a data platform that offers unified security, full-stack observability, and limitless custom applications. IT teams spend too much time reacting to issues. Splunk helps to streamline and prioritize issues so IT teams can conduct efficient investigations. 

Using AI, Splunk analyzes machine-generated data gathered from the websites, applications, sensors, and devices that make up your technology infrastructure. Splunk’s data analytics can help to improve operational efficiency, protect your customer experience, and maximize revenue.

Key Features for IT Teams:

• Real-time data streaming
• Machine learning and AI-powered advanced analytics
• Integrated service context to prioritize issues by potential disruption
• Security analytics with fast threat detection

Tool 5: LearnUpon

The IT landscape is constantly evolving, which creates a widening skill gap. A learning management system allows you to train new team members on skill gaps and upskill your current team members as needs emerge. 

LearnUpon is a learning management system that streamlines and centralizes training management across your entire company. You can use LearnUpon to close IT skill gaps or to train your entire company on new platforms and processes. 

Key Features for IT Teams:

• Custom course creation and training delivery
• Learner engagement
• Enterprise-grade platform security

Optimize your information technology solutions with GoLinks

Task switching is one of the most common time wasters for IT teams. GoLinks can streamline your tech stack and connect the information technology solutions you already use. 

For example, if you use Wireshark for packet sniffing, use go/packets or go/stats to quickly jump to the information you need. To streamline your IT help desk process, set up go links like go/help-desk or go/IT-incident-ticket. 

No matter what tools you use, GoLinks can streamline knowledge sharing, maximize productivity, and make collaboration seamless. 

Sign Up for a GoLinks Demo to learn more!